Customer Service Representatives Salaries by State
Mean and median pay, wage percentiles, employment, and top-paying metro areas for customer service representativess across the U.S. Source: BLS OEWS May 2025 (data.bls.gov OEWS tool /OESServices/combo/table, all-occupation crawl by area).
Job Outlook, 2024–2034
Source: BLS Employment Projections 2024-2034.
Salary Map
Brighter tiles = higher average pay; dashed tiles have no data. Click a state for details.
💰 Top 5 Highest-Paying States
- California$54,640
- Washington$54,140
- District of Columbia$53,850
- Massachusetts$52,750
- New York$52,740
📉 5 Lowest-Paying States
- Mississippi$38,820
- Louisiana$39,340
- Alabama$41,290
- Arkansas$41,390
- Oklahoma$41,740
State Rankings
| # | State | Mean | Median | Hourly | vs. U.S. | Employment |
|---|---|---|---|---|---|---|
| 1 | California | $54,640 | $49,560 | $26 | +17.3% | 176,850 |
| 2 | Washington | $54,140 | $50,330 | $26 | +16.2% | 39,760 |
| 3 | District of Columbia | $53,850 | $48,250 | $26 | +15.6% | 7,550 |
| 4 | Massachusetts | $52,750 | $49,120 | $25 | +13.2% | 49,990 |
| 5 | New York | $52,740 | $48,000 | $25 | +13.2% | 141,090 |
| 6 | Connecticut | $51,860 | $48,090 | $25 | +11.3% | 24,490 |
| 7 | Minnesota | $51,750 | $48,800 | $25 | +11.1% | 53,340 |
| 8 | Delaware | $51,700 | $48,190 | $25 | +11% | 7,470 |
| 9 | New Jersey | $51,030 | $47,740 | $25 | +9.5% | 59,690 |
| 10 | Vermont | $50,250 | $47,500 | $24 | +7.9% | 2,870 |
| 11 | Colorado | $50,230 | $47,540 | $24 | +7.8% | 38,770 |
| 12 | Rhode Island | $49,730 | $47,550 | $24 | +6.7% | 7,890 |
| 13 | New Hampshire | $49,560 | $47,300 | $24 | +6.4% | 12,750 |
| 14 | Oregon | $49,390 | $47,450 | $24 | +6% | 19,440 |
| 15 | Illinois | $48,950 | $46,130 | $24 | +5.1% | 100,970 |
| 16 | Wisconsin | $48,770 | $46,970 | $23 | +4.7% | 50,840 |
| 17 | Maine | $48,300 | $47,160 | $23 | +3.7% | 7,560 |
| 18 | Iowa | $47,740 | $46,090 | $23 | +2.5% | 30,100 |
| 19 | North Dakota | $47,640 | $44,670 | $23 | +2.3% | 5,750 |
| 20 | Arizona | $47,550 | $45,690 | $23 | +2.1% | 87,020 |
| 21 | Alaska | $47,440 | $45,150 | $23 | +1.8% | 2,410 |
| 22 | Hawaii | $47,130 | $45,650 | $23 | +1.2% | 8,010 |
| 23 | Montana | $47,000 | $45,290 | $23 | +0.9% | 4,910 |
| 24 | Ohio | $46,870 | $45,610 | $23 | +0.6% | 85,930 |
| 25 | Missouri | $46,470 | $44,190 | $22 | -0.3% | 50,530 |
| 26 | Pennsylvania | $46,260 | $44,630 | $22 | -0.7% | 94,340 |
| 27 | Maryland | $46,100 | $42,830 | $22 | -1.1% | 37,740 |
| 28 | Michigan | $45,870 | $43,950 | $22 | -1.5% | 71,310 |
| 29 | Indiana | $45,360 | $43,140 | $22 | -2.6% | 44,630 |
| 30 | Nebraska | $45,100 | $43,940 | $22 | -3.2% | 15,340 |
| 31 | Virginia | $44,960 | $42,730 | $22 | -3.5% | 59,850 |
| 32 | Idaho | $44,820 | $43,200 | $22 | -3.8% | 18,770 |
| 33 | Utah | $44,570 | $43,140 | $21 | -4.3% | 44,490 |
| 34 | Tennessee | $44,300 | $42,830 | $21 | -4.9% | 59,730 |
| 35 | Wyoming | $44,080 | $42,340 | $21 | -5.4% | 2,110 |
| 36 | Florida | $43,950 | $40,440 | $21 | -5.7% | 228,000 |
| 37 | North Carolina | $43,450 | $40,240 | $21 | -6.7% | 89,510 |
| 38 | Texas | $43,220 | $40,420 | $21 | -7.2% | 337,170 |
| 39 | Kansas | $43,100 | $40,320 | $21 | -7.5% | 29,200 |
| 40 | Georgia | $42,940 | $39,630 | $21 | -7.8% | 97,850 |
| 41 | South Dakota | $42,940 | $40,650 | $21 | -7.8% | 6,120 |
| 42 | Nevada | $42,720 | $40,560 | $21 | -8.3% | 32,110 |
| 43 | New Mexico | $42,600 | $39,030 | $20 | -8.6% | 16,950 |
| 44 | Kentucky | $42,440 | $38,700 | $20 | -8.9% | 38,630 |
| 45 | West Virginia | $42,430 | $38,430 | $20 | -8.9% | 9,860 |
| 46 | South Carolina | $42,390 | $38,860 | $20 | -9% | 51,000 |
| 47 | Oklahoma | $41,740 | $38,650 | $20 | -10.4% | 34,460 |
| 48 | Arkansas | $41,390 | $37,840 | $20 | -11.2% | 20,680 |
| 49 | Alabama | $41,290 | $38,400 | $20 | -11.4% | 33,290 |
| 50 | Louisiana | $39,340 | $37,330 | $19 | -15.6% | 25,780 |
| 51 | Mississippi | $38,820 | $36,380 | $19 | -16.7% | 20,860 |
Top-Paying Metro Areas
Highest median pay among 521 metro areas.
| # | Metro area | Median | Mean | Employment |
|---|---|---|---|---|
| 1 | San Jose-Sunnyvale-Santa Clara, CA | $60,480 | $63,890 | 8,860 |
| 2 | San Francisco-Oakland-Fremont, CA | $57,830 | $61,320 | 19,930 |
| 3 | Seattle-Tacoma-Bellevue, WA | $53,550 | $56,350 | 25,840 |
| 4 | Napa, CA | $53,360 | $55,930 | 640 |
| 5 | Santa Rosa-Petaluma, CA | $51,810 | $56,180 | 1,750 |
| 6 | Vallejo, CA | $51,210 | $54,580 | 1,130 |
| 7 | North Valley-Northern Mountains Region of California nonmetropolitan area | $50,800 | $53,000 | 720 |
| 8 | East North Dakota nonmetropolitan area | $50,420 | $54,170 | 540 |
| 9 | Burlington-South Burlington, VT | $50,160 | $51,980 | 1,250 |
| 10 | Stockton-Lodi, CA | $49,990 | $57,650 | 2,650 |
Pay by Industry
Highest-paying industries employing customer service representativess (BLS OEWS, by median).
| # | Industry | Median | Mean | Employment |
|---|---|---|---|---|
| 1 | Support Activities for Water Transportation | $124,000 | $107,430 | 880 |
| 2 | Pipeline Transportation of Natural Gas | $79,830 | $77,920 | 30 |
| 3 | Pipeline Transportation | $76,350 | $75,350 | 40 |
| 4 | Masonry Contractors | $69,630 | $68,380 | 190 |
| 5 | Nuclear Electric Power Generation | $65,810 | $81,530 | 60 |
| 6 | Aerospace Product and Parts Manufacturing | $64,730 | $68,940 | 1,530 |
| 7 | Railroad Rolling Stock Manufacturing | $64,570 | $64,770 | 90 |
| 8 | Rail Transportation | $61,350 | $62,390 | 1,080 |
| 9 | Rail Transportation | $61,350 | $62,390 | 1,080 |
| 10 | Engineering Services | $61,240 | $63,280 | 2,170 |
| 11 | Pulp, Paper, and Paperboard Mills | $60,940 | $61,790 | 480 |
| 12 | Monetary Authorities-Central Bank | $60,570 | $61,550 | 290 |
Workforce Deep-Dive
Distribution and demographics from Census ACS (2023, self-reported). Wage figures here are ACS averages and run lower than the authoritative BLS wages above; use them for shape, not exact pay.
Annual wage distribution
Pay by age band
Education level
Full-time vs part-time
Race / ethnicity
Top fields of study
Top Skills
Most important skills for this role (O*NET importance, 1–5 scale).
Frequently Asked Questions
How much do customer service representatives make in the U.S.?
The median customer service representatives salary in the United States is $44,770 per year (mean $46,590), and about 80% earn between $31,750 and $63,590.
How much do customer service representatives make per hour?
Roughly $22 per hour, based on a mean annual wage of $46,590 and 2,080 work hours per year.
Which state pays customer service representatives the most?
California has the highest average pay for customer service representatives at $54,640 per year (median $49,560).
What is the job outlook for customer service representatives?
Employment is projected to change -5.5% from 2024 to 2034 (Decline), with about 341,700 openings per year.