First-Line Supervisors of Sales Workers: $51,570 median salary in 2024
The median annual wage for First-Line Supervisors of Sales Workers is $51,570, according to the Bureau of Labor Statistics. The typical pay range stretches from $34,410 at the 10th percentile to $95,650 at the 90th. These supervisors oversee retail sales staff, assign tasks, and handle customer complaints—often with a high school diploma and on-the-job experience.
How much First-Line Supervisors of Sales Workers earn
First-Line Supervisors of Sales Workers earned a median annual salary of $51,570 as of May 2023, the latest BLS data. The mean wage was $60,750, or roughly $25 per hour. The bottom 10% made $34,410 or less, while the top 10% earned $95,650 or more.
Pay varies by industry and location. Supervisors in department stores tend to earn less than those in wholesale trade or financial services. Experience and the number of employees supervised also influence wages.
- Median: $51,570
- Mean: $60,750 ($25/hr)
- 10th percentile: $34,410
- 90th percentile: $95,650
Pay by state
BLS data show that the highest-paying states for First-Line Supervisors of Sales Workers include the District of Columbia (mean $86,750), New Jersey ($76,280), and Massachusetts ($74,570). The lowest-paying states are Mississippi (mean $44,190), Arkansas ($47,040), and West Virginia ($47,930). These figures reflect mean annual wages across all industries.
How to become a First-Line Supervisor of Sales Workers
Most supervisors start as sales associates and get promoted after proving their performance. Employers typically require a high school diploma or equivalent, though some prefer an associate's or bachelor's degree in business or a related field. On-the-job training is common, often lasting a few months to a year.
Key skills include leadership, customer service, and basic math for inventory and payroll. Certifications like the Certified Retail Management Professional (CRMP) can help, but are not mandatory.
- 1. Gain experience as a sales associate or cashier.
- 2. Earn a high school diploma; consider a degree in business for advancement.
- 3. Develop leadership and communication skills.
- 4. Apply for supervisor openings; many are internal promotions.
Job outlook
The Bureau of Labor Statistics does not provide a specific growth projection for this occupation from 2024 to 2034. However, overall employment of first-line supervisors of retail sales workers is expected to be influenced by the shift to e-commerce and automation. Turnover is high, so openings will arise from workers leaving the field.
Frequently asked questions
What does a First-Line Supervisor of Sales Workers do?
They directly supervise sales staff in retail, wholesale, or call centers. Duties include scheduling, training, monitoring sales performance, handling customer complaints, and ensuring store policies are followed.
How can I become a First-Line Supervisor of Sales Workers?
Typically, you need a high school diploma and several years of sales experience. Many employers promote from within. A business degree can improve your chances, but is not required.
What is the highest-paying state for this job?
According to BLS data, the District of Columbia pays the highest mean wage at $86,750, followed by New Jersey and Massachusetts.
Is this job growing?
The BLS did not publish a growth rate for this occupation for 2024–2034. Industry trends suggest stable demand, though automation may reduce some positions.
What are similar occupations?
Related roles include Retail Sales Supervisor (median $47,000), General Manager ($73,000), and Sales Manager ($130,000).
Salary figures are U.S. Bureau of Labor Statistics estimates (OEWS / Employment Projections). For informational purposes only; not career or financial advice. See the full First-Line Supervisors of Sales Workers data.